Privacy Policy

Last updated: June 2026

At Dunas & Olas we respect your privacy and are committed to protecting the personal data you share with us when browsing our website or requesting a booking. This policy explains what information we collect, how we use it, and what your rights are, in compliance with the Colombian Data Protection Law (Law 1581 of 2012, "Habeas Data") and international best practices for data protection.

1. Information We Collect

When you fill out a booking form or contact us via WhatsApp, we may collect:

• Full name
• WhatsApp number / phone number
• Email address
• Tour date and number of people
• Payment information (processed securely by our payment gateway, never stored by us)

2. Use of Cookies

Our site uses cookies and local browser storage to:

• Remember your currency preference (COP / USD)
• Remember that you accepted the cookie notice
• Measure traffic and improve the site through Google Analytics (when active)

You can delete these cookies at any time from your browser settings. This does not affect your ability to book; it will only reset your preferences.

3. How We Use Your Information

• Manage and confirm your booking
• Communicate with you via WhatsApp, email or phone about your experience
• Send relevant information before your tour (meeting point, recommendations, weather)
• Improve our services and website content

We do not sell or rent your personal data to third parties.

4. Sharing Information with Third Parties

Some of our service providers may have access to limited data, solely to deliver the service:

• WhatsApp / Meta: to communicate with you about your booking
• Payment gateway (Mercado Pago): to process online payments securely
• Google Analytics: to understand how the site is used (anonymous, aggregated data)

5. Your Rights (Habeas Data)

As the owner of your personal data, you have the right to:

• Know, update and correct your personal data
• Request proof of the authorization granted
• Be informed about how your data has been used
• Request the deletion of your data when it is no longer necessary
• Revoke the authorization for the processing of your data

To exercise any of these rights, message us on WhatsApp at +57 316 303 0589 indicating your request.

6. Information Security

We take reasonable measures to protect your information against unauthorized access, loss or alteration. Online payments are processed through certified gateways; we never store card numbers on our systems.

7. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates the current version.

8. Contact

If you have questions about this Privacy Policy or about the processing of your data, contact us:

• WhatsApp: +57 316 303 0589
• Location: Manga, Cartagena de Indias, Bolívar, Colombia