Frequently Asked Questions

You can book directly from our Fleet or Experiences pages by adding your plan to the cart and completing the booking form, or by messaging us on WhatsApp at +57 316 303 0589. Nohemi and her team will confirm availability and the final details with you.

Available payment methods are confirmed when we arrange each experience. Contact us on WhatsApp to verify how to book and pay for your plan before confirming.

All prices are calculated in Colombian pesos (COP). For your convenience, you can use the COP/USD button at the top of the site to see an approximate conversion to US dollars. If you are visiting from Mexico, Nohemi shares a simple rule for estimating the exchange in this video. Watch Nohemi’s TikTok video ↗

It depends on the plan. For many experiences we request a deposit to confirm the booking, with the balance paid on the day of the tour. We'll let you know the exact terms when confirming your reservation.

Yes. We understand that travel plans change. Message us on WhatsApp as far in advance as possible and we'll do our best to reschedule your experience, subject to availability. Check the specific terms for each plan in our Terms and Conditions.

Safety comes first. If sea or weather conditions are unsafe, we'll offer to reschedule at no extra cost or adjust the itinerary. A cloudy sunset, however, is not grounds for cancellation — they're beautiful in Cartagena too! Nohemi explains in this video why rain and unsafe sea conditions are not the same thing. Watch Nohemi’s TikTok video ↗

Policies vary depending on the type of service (private boat, group experience, kitesurfing, etc.). Check the relevant section in our Terms and Conditions, or ask us directly before booking to avoid surprises.

We recommend biodegradable sunscreen, sunglasses, swimwear, a change of dry clothes, a towel, and cash for personal expenses (such as the entrance fee to the Corales del Rosario National Natural Park, if applicable). If you are traveling from Mexico, also see Nohemi’s video about entry documents and verify current requirements for your nationality. Watch Nohemi’s TikTok video ↗

Most of our boat trips are suitable for the whole family, including young children under adult supervision. For activities like kitesurfing or diving, we recommend checking the specific minimum age when booking.

For several experiences we can arrange the most convenient meeting point for you, including pickup from hotels in the historic center, Bocagrande or Manga. Ask us when booking to confirm if your accommodation is within our coverage area.

Some experiences include snacks, ice and drinks; others are customizable. Let us know your preferences (including dietary restrictions) when booking.

Yes. We operate registered vessels with the corresponding permits from the maritime authority (DIMAR), and we carry personal accident insurance for our passengers. Before boarding, also review the safety checks Nohemi explains in this video. Watch Nohemi’s TikTok video ↗

Yes, all of our boats have life jackets for every passenger, which are mandatory during navigation when indicated by the crew.

Our crews are trained in basic first aid and maintain constant communication with land. For more details on coverage and responsibilities, see our Terms and Conditions.

Capacity varies by vessel, from intimate boats for small groups to yachts for large groups and events. Visit our Fleet page to see the capacity of each option.

Yes! Birthdays, bachelor/bachelorette parties, anniversaries and corporate celebrations are part of our specialty. Tell us the occasion and we'll put together a custom plan.

Yes, our team can communicate in Spanish and English to assist international travelers before, during and after the experience.

WhatsApp is our fastest channel: +57 316 303 0589. You can also message us on Instagram or Facebook (@dunasyolas_ctg / @dunasyolas).